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Their reward for doing all this is $8 an hour.Considering all that, it's a wonder there
are any good call center reps out there. They need a working knowledge of all
the company's products and services. Not to mention the 10 emails a day they receive
with confusing information about the newest marketing promotions or incentives competitions. Lisa says that restarting
does often solve the problem, but if it doesn't "it's another rep's problem now." Lisa
doesn't do this out of laziness; she does this out of fear and ignorance.As a
good manager, we know your mission is Zapatillas Puma to help reps like Lisa learn how to
do her job better, but time and your other responsibilities don't allow you to do
that as much as you would like. Can you imagine a basketball team that 3
of the 5 players didn't know how to play basketball?Before we pass judgment on those
reps, let's step into their shoes. A typical customer service rep receives more than 50
trouble shooting calls per day. Surprisingly, more than 60% of those reps say they're not
good at solving the customer's issue*. To focus on your people, simplify their world Tn Requin down
to the core responsibilities, and develop their skills on the job so they can begin
to meet their seemingly overwhelming expectations.To learn more, please visit www.weberassoc.com or email zpavol@weberassoc.com.* Survey
of 1200+ customer service repsWeber Associates 330 West Spring St. Then add in the pressure
of having their multiple bosses listen to and evaluate their every word. That's why Weber
Associates exists. They have to toggle between the 6+ systems on their computer while on
a call. One rep I sat with recently (we'll call her Lisa) told me that,
when she gets a call about a technical issue, she asks the customer to restart
their system and then call back if it still doesn't work. They receive 50+ calls
a day from customers ranging from friendly to extremely irate. And finally, they are hit
with pressures to reduce their call time, increase customer satisfaction, and get more sales. To
deal with these overwhelming expectations, many reps develop coping mechanisms to get through the day.
That means that 3 of every 5 customer service reps say they don't know how
to do their job. Suite 100 Columbus OH, 43215 (614) 222-6806 (614) 222-6808 fax http://www.weberassoc.com.

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